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Virgin Games Review
Casino Review Team,
The Virgin empire
Everybody has heard of not only the Virgin brand but its charismatic founder Richard Branson. With an ambitious background that has seen the one-time used records salesman moving into the train and aviation industries as well as music, space travel and food and drink among others industries, expectations were high when Virgin Games Casino was announced. Does it live up to the high Virgin standard or fall short?
4x wagering requirement
Virgin Gaming Casino keeps things simple with a hearty 200% welcome bonus for new players. The creative imagery suggests players deposit £10 to play with £30, but you can actually claim up to £200 in bonus funds from the offer with just a 4x wagering requirement. The good news is that you can play more or less whatever you like to unlock your bonus with casino, slots, bingo and poker all included in the terms and conditions.
However, the wagering requirements are very much geared towards bingo players, as bingo is the only game which contributes 100% towards the wagering requirements. Poker games contribute 20% towards the total, Instant and Casino games 5% (with a handful of exceptions), and most roulette variations add 2.5% towards the play through requirements. Surprisingly, slots count for a measly 10%. Most casinos offer 100% on slots games so this explains the incredibly low play through requirements.
Loads of promotions
There are so many promotions at Virgin Gaming Casino that it’s hard to keep up with them. One of their main promotions is The V10, a monthly special which offers players the chance to win a range of exciting prizes as long as they wager at least 1p per day over the course of the month. Main prizes will often be escapes to the likes of Las Vegas, with smaller prizes that make use of the full Virgin repertoire including Flying Club Miles and free train rides for a year. There’s also a cute spinoff promotion, The C-10, where players can win prizes by doing the same thing and being in the casino’s chatroom at the right time.
Daily Free Game does what it says on the tin, offering free spins on a selected slot when playing its sister slot, whilst Chip and a Chair rewards poker players with a daily freeroll the day after they play a real money tournament. Discover Blackjack gifts players with one of four unique prizes each weak just for picking random card, and Spin a Little lets players spin for a random slot game, then spending £30 or more on that particular slot will reap rewards.
Perfect Timing gives players 10% cashbacks for short bursts of times at selected points during the week, and similarly Super Links allows players to win up to £1,000 every half an hour on bingo. As if all that wasn’t enough you’ll also get a £20 bonus for every friend you sign up, giving you plenty of ways to top up your casino chips.
Select few games
It’s clear through their promotional offers which incorporate Virgin Atlantic specials that Virgin Games Casino isn’t against covering multiple genres and sectors in one promo, and this is true also of its games library. The casino is split into four sections: slots, casino, bingo and poker, with one account for all and no discernible separations between the sections aside from what the player happens to be using at the time.
Given the might of the Virgin empire it may come as a bit of a disappointment to learn that there are only around 33 slot games and a handful of table games, but the quality is high. Games come from a combination of NetEnt and IGT, and the main focus is on the big name attractions; think Gonzo’s Quest, Starburst and Da Vinci Diamonds. We feel that the casino could potentially do more with its game catalogue and leave the more intimate selections to casino lacking the same scope as Virgin, but for what it is the casino is easy to navigate. A lot of time has clearly been invested in the bingo product which is above average, and often has a juicy promotion running for some added value.
Lack of mobile action
Surprisingly, Virgin Games Casino doesn’t have a strong mobile offering. Given the number of websites and sister companies they’re in charge of we expected them to be quite active with the mobile app, but this is not the case. With that being said games are still playable on normal mobile site and casual users will find all they need here.
As soon as you click on the customer support page the setup will be familiar to anybody who has used a major mobile provider or cable company’s website; a list of topics attempts to guide players into finding a solution on the site first before resorting to the contact form. In addition to a live chat and FAQ section there’s also a Freephone number and email form (but no email address per se).
Limited cash out options
As you would expect with all things Virgin, the cashier is extremely secure at Virgin Games Casino, but it must be said that the options are somewhat lacking. Aside from credit and debit cards, PayPal, Skrill and Neteller there are no other ways for players to deposit. It’s not a major hurdle as the options available are diverse enough to include most players, but it’s another shortcoming that we feel a company as vast as Virgin could easily fix.
Aside from that cashouts are quick and painless with a support team available round the clock.
There’s certainly room for improvement at Virgin Games Casino. A lack of quantity in the slots department, unusual wagering requirements for the bonus and a sever lack of a dedicated mobile play are all things which we feel Virgin are in a position to improve on with relative ease yet it would appear the casino is largely banking on the brand name in order to get customers through the door. With that being said, the games that do exist work well and the site is as crisp and attractive as you would expect from Virgin.
A good casino that isn’t maximising its full potential.
For a list of the principle casino games available at Virgin Games check out the
Virgin Games games list
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