Grand Reef Casino Website
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USA Players Accepted
Cashout Reverse Pending Period
Cashout Processing Time
Deposit Authorization Form
Sometimes required for bank card deposits
Manual Flushing Service
Weekend Cashout Processing
Grand Reef Casino Review
Casino Review Team,
Rand Logic Group
Opened in 2011, Grand Reef Casino suffers from an unfortunate reputation thanks to the fact that is it owned and run by the Rand Logic Group. The Rand Logic Group became infamous for refusing to pay out in full when a South African player snagged an 8-figure jackpot win, even evading the efforts of a documentary crew that was later televised. The group has since implemented new management which should spell a fresh start, but many believe this to be little more than a front.
A Massive $5,000 Welcome Bonus
The welcome bonus here is huge, with customers able to secure up to $5,000, split across five differently weighted deposits.
The first deposit bonus is for 150% extra worth up to $750 and the second deposit is even sweeter with 175% up to $875. Things get continually better with the third deposit earning players 200% on top worth up to $1,000, the fourth netting 225% up to $1,125, and the fifth gifting players with 250% up to $1,250. Depositing $500 each time means players can earn $5,000 for depositing a comparatively small $2,500.
The minimum deposit starts at $25 for your first deposit and increases by $10 each time culminating in a $65 minimum for the fifth deposit. All of the bonuses have the same 40x wagering requirements. Slots count 100% towards the requirements, with table poker and roulette looking a safe option at 25%, and blackjack also holds appeal at 20% along with craps, baccarat, sicbo and Casino War.
However, the small print arouses some slight concerns. For the first deposit it states that “players must have made four successful deposits prior to qualify”, which goes against the very idea of a first deposit bonus. Ordinarily one would assume that this is merely a typo that was intended for the fifth deposit bonus, but with the history of the company it is worth questioning.
Similarly, the Ts & Cs state that the bonus is offered “to players residing in certain jurisdictions, as decided upon by Grand Reef Casino shareholders and management. Please contact our call centre to confirm if you are eligible to receive this bonus.” Again, we question why the website can’t simply list the applicable countries transparently.
Given the crazy welcome bonus you’d probably assume that Grand Reef Casino has a host of bloated deposit offers in store to retain players, but their ongoing promotions are actually fairly limited. At the time of writing the only promo running was a free $50 referral bonus for players who successfully refer a friend to sign up to the site. However, there have been some exciting promotions giving players the chance to enjoy live events and trips from time to time. ‘Dive into $50,000 Cash’ dished out no-strings cash rewards, ‘Win your Dream Car’ gave away a car worth $30,000, and other giveaways have included luxury safari holidays, Grand Prix tickets and a trip to the Great Barrier Reef.
There is a decent selection of games available at Grand Reef Casino including over 100 slot games. Games themselves are sourced from Playtech, a highly respected software provider which is well known for its exciting and popular superhero slot machines such as The Incredible Hulk, Fantastic Four and X-Men. Where Playtech goes jackpot games follow and the website boasts almost 50 jackpot slot games thanks to Playtech’s specialty in progressives.
Dozens of table games, 15 video poker machines and five live dealer games make up the numbers to give Grand Reef Casino a well-rounded selection to choose from. It’s also worth noting that the casino has a higher return to player (RTP) than average, weighing in at over 95%. Players can see the payouts of each game listed on the site, which is a refreshing change especially for a casino with such a choppy history.
No Mobile Option
There is no mobile app, mobile or flash version of Grand Reef Casino. The only way to get involved here is to download the casino client, which will be an inconvenience for those who prefer to pick up and play as it suits them.
This is one area that has certainly improved over the years. Customer service is one of the most important aspects of a casino which has failed players in the past, so it’s refreshing to see that responses here have got markedly faster and more efficient over the years. Some of our test emails were responded to within minutes, let alone hours, and staff were generally helpful and knowledgeable.
There are a good deal of options available for withdrawals and deposits including credit and debit cards, Neteller, Skrill, Ukash and several other ewallet methods as well as direct bank transfers. Withdrawal times are fairly decent but not overly fast, with many of the ewallet options taking 2-3 days in total.
We’ve mentioned it before but we can’t discuss the casino’s banking policies without mentioning that the company has an unreliable past and has previously refused to pay out on jackpots.
Although there are some positive signs at Grand Reef Casino – not least the $5,000 welcome bonus – we are reluctant to recommend a casino which such a chequered history surrounding payouts. To this day there has been no firm resolution on the multi-million jackpot case which leads us to believe there may be some accuracy in the suspicion surrounding the company’s ownership.
Grand Reef Casino has an excellent selection of games and an incredible welcome bonus, but it’s still not enough for us to feel our money here is completely safe.
For a list of the principle casino games available at Grand Reef Casino check out the
Grand Reef Casino games list
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