African Palace Casino Website
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USA Players Accepted
Cashout Reverse Pending Period
Cashout Processing Time
Deposit Authorization Form
Sometimes required for bank card deposits
25,000 monthly withdrawal limit
Manual Flushing Service
Weekend Cashout Processing
African Palace Casino Review
Casino Review Team,
A chequered history
If you follow online gambling news then the name African Palace Casino may ring some alarm bells. Back in 2010 a well-publicised story emerged from South Africa when a customer who won 8.5 million Rand on the slot game Beach Life spoke out about her struggles in receiving the winnings. The case dragged on and the African Palace Casino brand suffered as a result.
But times have changed. African Palace Casino is under new management and is keen to recoup a solid customer base. Some players still maintain that many of the controlling powers of the previous regime are still in place, but there have been no cases of significant payouts being withheld since that one, infamous incident.
We like casinos that offer a no deposit bonus as it offers players a chance to get to grips with the games and have a hands-on approach before deciding whether or not to tap in their card details. African Palace treats newbies to a no deposit £/€/$10 bonus subject to 40x wagering requirements. For those who like what they see, there’s plenty more where that came from with a whopping 200% sign up bonus worth up to £/€/$200. There’s another 50% on top of players’ second deposit up to £/€/$150, and then for the third deposit the percentage is popped up to 75% for up to £/€/$100 free. Finally, players’ fourth deposit is doubled with a cap of £/€/$50. All in all, players can benefit from up to £/€/$500 on their first four deposits on top of the initial £/€/$10 no deposit bonus.
African Palace utilise Playtech software, giving the casino access to over 200 games following Playtech’s acquisition of Ash Gaming. A constant stream of new games (over 50 per year) ensures that things never get dull, and the selection is plentiful with roulette, blackjack, poker, baccarat, scratchcards and more.
There are also a number of progressive jackpot slots giving players the chance to win a life changing sum in one click – just make sure you double check your bank account if you win!
Sadly, customer support has proven to be a stumbling block for African Palace. Forums are awash with copies of emails from the customer service team informing them that winnings have been withheld even though the Ts & Cs of bonus funds have been met.
It would appear the casino do not take kindly to players exploiting loopholes or wagering the bare minimum to unlock bonuses and often respond in a very direct manner leaving little room for negotiation. Unfortunately, this registers as a red flag in our book.
When it comes to cashing out it would be foolish not to acknowledge African Palace’s past. The casino became infamous after failing to pay up a massive jackpot of 8.5 million Rhan, but has since come under new management. Despite this, there are continued reports of slow cash out requests. Whilst the casino is hardly refusing to pay out, one would think that they would be going out of their way to process withdrawals as fast as possible in order to rebuild their reputation.
In regards to the options available to players wanting to deposit, African Palace has an astute selection including credit and debit cards, Skrill, Neteller, ClickandBuy and several other viable outlets. Deposit times are standard and, for the majority of withdrawals, players can expect to have the money in their accounts within a week of initiating the process.
We cannot in good conscience recommend customers to play at African Palace without at least being aware of the issues which continue to plague the online casino when it comes to cash outs. Without experiencing what went on behind the scenes at both ends of the infamous 8.5 million rand debacle we can’t be sure of who exactly was at fault, but casinos always risk isolating players when the threat of non-payment looms and that is precisely what has happened at African Palace.
Although there are indications that the casino is now under new management there are also worrying stories of the same old, same old. Many customers have been taking to forums to share stories of the casino delaying or in some cases withholding payments entirely, particularly when they feel players are taking advantage of bonus offers.
It will take some time before African Palace can build up a solid reputation that will get the players fully on board again. Working on their withdrawal times might be a good place to start.
For a list of the principle casino games available at African Palace Casino check out the
African Palace Casino games list
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