BAD PUBLICITY FOR BET365
29th June, 2016 at 10:09:02
Punter's case taken up by influential UK newspaper.
The Guardian, one of the UK's influential daily newspapers, has given exposure to an online punter's claim that Bet365
has been stalling on payment of £ 54,000 in winnings since April.
The betting company has declined to comment on the issue, but is generally perceived to have a good reputation and is possibly erring on the side of caution in complying with anti-money laundering regulations required of UK operators.
Nevertheless, the aggrieved punter claims that she has been trying since late April to withdraw £ 54,000 in legitimate horse race winnings back to her debit card.
The Guardian reports that the frustrated punter is now seeking legal remedies against the betting company in an issue which began with her opening a Bet365 betting account on April 16 with a deposit of £ 30,000, £ 23,000 which she promptly lost in her first horse racing wagers.
That prompted Bet365, possibly identifying a high roller, to up her maximum bet limit.
The punter then enjoyed a good run of results over the ensuing two days, taking her remaining balance up to £ 54,000...and Bet365 then allegedly reversed its betting limit decision, telling the punter that her maximum race betting wager was now reduced to £ 1...but she was welcome to use the company's online casino facilities without restriction.
Angered and frustrated by the company's attitude, the punter started the withdrawal process, requesting that her £ 54,000 be returned to her debit card. She was assured by Bet365 towards the end of April that her identity had been verified...but the money was not returned.
The Guardian reports that a series of telephone and email exchanges then took place between punter and betting company regarding the unpaid winnings. This included a requirement to provide bank statements, which the punter says she met
Related News Tags: Bookmakers, Expo, Bet365