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GROWING ROW OVER PAY-OUTS AT SUSPENDED ONLINE GAMBLING FIRM
14th April, 2015 at 09:38:45
Gambling Commission debunks company's claim that it is waiting for regulatory approval.
Hundreds of disgruntled online punters are becoming increasingly concerned at the failure of online gambling company MetroPlay-666Bet to pay them following the suspension of the company's licence a month ago by the UK Gambling Commission
(see previous reports).
With the furore escalating on player message boards, on Monday the company issued a statement advising:
"We apologize for the continued delay in returning customer funds. We are currently seeking the appropriate approval from the UK Gambling Commission to re-open 666BET and Metro Play to enable customers to access their accounts. We hope to have further news shortly. Thank you once again for your continued patience but please be assured that we are doing all we can to return our customers' funds."
That went down like a lead balloon, as punters pointed to an earlier Gambling Commission statement advising that:
"In accordance with section 118(4)(c) of the Act the Licensee is authorized to settle any outstanding winning bets that it has accepted in reliance on the above operating license and return any outstanding balances to customers."
And the Gambling Commission reiterated its stance Monday, effectively debunking the firm's claim and casting further doubts on its integrity.
To further compound issues, emails into the support department are subject to delays of 7 days with some players claiming they are receiving no response at all.
Outraged players have started a strongly-worded petition demanding payment here:
Related News Tags: Uk Gambling Commission
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