Online Casino Improves Support Training

ONLINE CASINO IMPROVES SUPPORT TRAINING

09th August, 2011 at 01:57:44
Source: http://www.azonlinecasinos.com

New video will be used to train staff

The Gala Coral online and land gambling group in Britain is to up its game on the staff-customer interface using a new video produced by The MacLagan Men company in Stoke.

Filmed at the group's Golden Horseshoe flagship casino in London, the 20-minute video uses the "point-of-view" technique made famous by the Channel 4 hit series Peep Show, demonstrating customer-staff service scenarios played out in two ways one handled badly and the other handled well.

It will be shown to all staff in the group who have interaction with players among their responsibilities.

Gala Casino managing director Mark Sergeant said: "In a training environment, no other tool can demonstrate what good and bad looks like as effectively as a film."

Related News Tags: ,



« News index »



SPORTECH FULL YEAR 2016 RESULTS

29th March, 2017 at 15:16:22
Results fail to impress but transformational period positions company for growth, Board believes.

NEW TELEVISION ADVERT FROM ONLINE CASINO

28th March, 2017 at 19:47:54
PlayOJO.com begins major marketing push in UK.

HABANERO HAILS STRONG START TO 2017

28th March, 2017 at 11:21:29
Future looks bright, developer says.

PARIPLAY LAUNCH BLOODSHOT (Update)

27th March, 2017 at 20:04:48
Based on iconic comic book series.

ULTRAPLAY DOUBLE DEAL

27th March, 2017 at 13:46:09
With Mbitcasino and Arcanebet
Full Story: Ultraplay Double Deal »