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ONLINE CASINO IMPROVES SUPPORT TRAINING
09th August, 2011 at 01:57:44
New video will be used to train staff
The Gala Coral
online and land gambling group in Britain is to up its game on the staff-customer interface using a new video produced by The MacLagan Men company in Stoke.
Filmed at the group's Golden Horseshoe flagship casino in London, the 20-minute video uses the "point-of-view" technique made famous by the Channel 4 hit series Peep Show, demonstrating customer-staff service scenarios played out in two ways one handled badly and the other handled well.
It will be shown to all staff in the group who have interaction with players among their responsibilities.Gala Casino
managing director Mark Sergeant said: "In a training environment, no other tool can demonstrate what good and bad looks like as effectively as a film."
Related News Tags: Coral, Gala
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